Tech Support Scams

At Scam Claims, we help victims and across the UK who have been targeted by fraudsters posing as legitimate technology or computer support providers.

Tech support scams are a widespread form of fraud, with criminals using fake phone calls, emails, or alarming pop-up messages to trick victims into believing their devices are infected or compromised.

These scams lead not only to financial loss but also to risks of identity theft and data breaches.

Our solicitors provide specialist legal support to pursue compensation, challenge negligent institutions, and maximise the chances of recovering stolen funds.

Why Have Tech Support Scams Become a Growing Problem?

Tech support scams occur when scammers impersonate trusted companies such as Microsoft, Apple, or broadband providers to gain access to victims’ money or personal data.

Victims are typically contacted by unsolicited calls, phishing emails, or urgent on-screen warnings claiming their devices are at risk. Scammers then pressure individuals to hand over remote access, install harmful software, or pay for fake repairs.

How Much Money Do Victims Typically Lose to Tech Support Fraud in or Around ?

Losses from tech support scams can range from small one-off payments of £100–£300 for fake “repairs” or antivirus software to thousands of pounds if criminals gain access to online banking.

National figures show that UK victims collectively lose millions each year, with some individuals reporting losses exceeding £10,000. For many, the financial harm is compounded by stolen data or compromised accounts after granting scammers access.

Which Types of Tech Support Scams Are Most Common Across ?

Fraud solicitors regularly deal with a variety of tech support fraud cases, including:

• Cold-calling scams – Fraudsters posing as staff from major tech companies offering urgent repairs.

• Fake pop-up warnings – Alarming on-screen alerts pressuring users to call a fake support number.

• Phishing emails – Fraudulent messages offering fake security updates or software downloads.

• Broadband impersonation scams – Scammers posing as internet providers claiming to resolve connection issues.

• Remote access scams – Criminals convincing victims to grant device access for “troubleshooting.”

• Malware installation – Fake support sessions used to install spyware or ransomware.

• Payment fraud – Victims pressured to pay via bank transfer, gift cards, or untraceable methods.

Can Victims Recover Funds Lost to Tech Support Scams?

Victims of tech support scams may be able to recover money depending on the method of payment and how quickly the fraud is reported. Payments made by credit card may be covered under Section 75 of the Consumer Credit Act, while some bank transfers may qualify for reimbursement under Authorised Push Payment (APP) fraud rules.

Even when scammers cannot be traced, legal claims and regulatory complaints against negligent institutions can increase the likelihood of recovery.

Contact Scam Claims to discuss your options for financial recovery.

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How Do Lawyers Work With Banks and Regulators to Recover Funds?

Lawyers specialising in tech support scams work directly with banks to trace fraudulent payments, request account freezes, and challenge refusals of reimbursement.

They also escalate cases to the Financial Ombudsman Service if necessary and collaborate with regulators such as the Payment Systems Regulator and Action Fraud. This coordinated approach strengthens victims’ claims and holds institutions accountable for failing to protect customers.

Are No Win, No Fee Options Available for Tech Support Scam Claims?

Our tech support scam solicitors offer no-win, no-fee agreements, allowing victims to pursue claims without upfront solicitor costs.

Fees are only payable if compensation is recovered, typically as a percentage of the amount secured. This ensures victims can access legal representation without additional financial strain.

What’s the Process for Bringing a Tech Support Scam Claim Forward in or Around ?

The process of a tech support scam claim begins with an initial consultation, where victims provide evidence such as call logs, payment receipts, emails, or screenshots of scam pop-ups.

Solicitors then assess the case and determine whether recovery is possible through banks, card providers, or civil claims. They file claims, negotiate with institutions, and escalate to regulators or the court if required. Clients are kept fully updated throughout, ensuring clarity and transparency at every stage.

What Legal Support Do Fraud Solicitors Provide for Tech Scam Cases?

Fraud solicitors provide a full range of services for victims of tech support scams, including:

• Case assessment – Reviewing the claim and identifying potential recovery routes.

• Evidence collection – Gathering proof of fraudulent calls, pop-ups, or payments.

• Claims against banks – Holding financial institutions accountable for negligence.

• Regulatory complaints – Filing cases with the Financial Ombudsman Service or regulators.

• Civil litigation – Taking direct legal action against fraudsters or connected parties.

• Reporting support – Assisting victims with Action Fraud and law enforcement reports.

Do Solicitors Handle International Tech Support Scam Cases?

Solicitors often deal with international tech support scams, as many originate from overseas call centres or organised networks.

Recovery typically focuses on UK-based banks and payment processors that handled the transactions, but lawyers can also liaise with overseas regulators and financial institutions where necessary. This ensures victims’ claims are pursued to the fullest extent possible.

Contact Scam Claims today to find out how we can support your case.

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