Impersonation Fraud

At Scam Claims, we help people and across the UK who were deceived by criminals posing as trusted bodies, banks, HMRC, police, delivery firms, or senior company figures.

Using spoofed identities, official-looking messages, and urgency, these scams pressure victims to pay or reveal personal information.

We recognise the financial and emotional toll and deliver tailored legal support to seek compensation, challenge negligent institutions, and improve the chances of recovering funds. Our team builds the case, escalates with regulators, and presses banks and platforms to act where they should have intervened.

What Makes Impersonation Scams In So Convincing, And Why Are They Surging?

Impersonation fraud occurs when scammers pretend to be bank officials, HMRC officers, police officers, or even senior business executives in order to pressure victims into handing over money or data.

They often use urgency, such as threats of fines, arrest, or account suspension—to manipulate their targets. With the rise of digital communication, caller ID spoofing, and phishing techniques, these scams are becoming more sophisticated and increasingly common.

What’s the Process for Bringing an Impersonation Scam Claim Forward in or Around ?

The process of pursuing an impersonation fraud and scams claim begins with an initial consultation. The solicitor reviews available evidence such as bank statements, call logs, emails, and text messages.

From there, they prepare the legal claim, contact financial institutions, and file regulatory complaints where relevant. Many cases are resolved through negotiation with banks or the Financial Ombudsman Service, while more complex cases may progress to court.

What Services Do Solicitors Provide To Evidence, File, And Escalate Impersonation Cases?

Fraud solicitors provide a full range of services to support impersonation scam victims, including:

• Case assessment – Reviewing the strength of a claim and identifying recovery options.

• Evidence gathering – Collecting records, communications, and payment details.

• Claims against banks – Holding financial institutions accountable for negligence.

• Regulatory complaints – Filing complaints with the Financial Ombudsman Service or FCA.

• Civil litigation – Pursuing claims against fraudsters or associated companies.

• Reporting support – Guiding victims through reporting to Action Fraud and law enforcement.

How Wide Is The Loss Range For Individuals And Businesses Caught By Impersonators In ?

The cost of impersonation fraud and scams, according to national statistics, averages between £5,000–£15,000 per case, while business-related scams such as CEO impersonation or invoice redirection fraud can result in six-figure losses.

Beyond direct losses, many victims also face secondary issues, including overdraft fees, missed bills, and long-term credit damage.

Which Types of Impersonation Scams Are Most Common Across ?

Impersonation fraud solicitors regularly deal with a range of scams, including:

• Bank impersonation scams – Fraudsters posing as bank staff instructing victims to transfer money to a “safe account.”

• HMRC scams – Criminals demanding urgent tax payments with threats of legal action.

• Police impersonation scams – Fraudsters claiming to be officers investigating financial crime.

• Business email compromise (BEC) – Scammers impersonating CEOs or suppliers to trick staff into transferring funds.

• Delivery company scams – Fake messages claiming missed deliveries to obtain payment details.

• Tech support scams – Criminals posing as IT specialists to gain access to accounts.

• Investment impersonation scams – Fraudulent brokers offering false investment opportunities.

How Do Lawyers Enlist Banks, Regulators, And Police To Push For Repayments?

Lawyers working on impersonation fraud and scams collaborate with multiple parties to maximise recovery. They challenge banks that refuse reimbursement, report scams to the police and Action Fraud to ensure cases are formally investigated, and work with regulators like the FCA in cases involving financial products.

This multi-agency approach improves accountability and increases the likelihood of compensation.

Can Firms Manage Impersonation Schemes That Originate Overseas Or Span Jurisdictions?

Impersonation fraud solicitors handle both UK-based and international scam cases. While many fraudsters operate overseas, recovery efforts often focus on UK financial institutions that processed the payments.

Where necessary, solicitors work with international regulators and foreign banks to trace funds and pursue recovery.

Contact Scam Claims today to find out how we can support your case.

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Is A No Win, No Fee Pathway Available For Impersonation Fraud Claims In ?

Our impersonation fraud and scams solicitors offer no win, no fee funding arrangements as this allows victims to pursue claims without paying upfront solicitor’s fees.

Instead, fees are recovered only if the case succeeds, usually as a percentage of the compensation secured. This ensures victims can access legal support without additional financial pressure.

Can Victims Recover Money Lost to Impersonation Fraud?

Victims may be able to recover some or all of the money lost to impersonation fraud and scams under Authorised Push Payment (APP) fraud rules, as banks may be required to reimburse customers if they failed to identify red flags or follow proper procedures.

Even when fraudsters cannot be traced, legal claims, regulatory complaints, and civil proceedings against negligent institutions can improve the chances of compensation.

Contact Scam Claim Solicitors to discuss your options for financial recovery.

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